Last updated 25 August 2026
These terms govern your use of forgefi.co.za and every order you place through it. By placing an order you agree to them, so please read them before you buy. Nothing in these terms limits any right you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.
1. Who you are dealing with
- Trading name: ForgeFi
- Place of business: Pinelands, Cape Town, Western Cape, South Africa
- Email: Admin@forgefi.co.za
- Website: forgefi.co.za
2. Products
We take care to display our products accurately, but screens vary and the colour you see may differ slightly from the item you receive. Dimensions given on a product page are approximate. Where a product is made up of more than one part, the colour combination you select on the product page is the combination you will receive, in the order stated.
Our products are precision-made items intended for use as described on the product page. They are not toys for children under three years old, and several contain small parts.
3. Stock and availability
Stock levels shown on each product page are live. If an item sells out between you adding it to your basket and completing payment, or if we discover after your order that we cannot supply it, we will contact you and refund that item in full. We are not obliged to accept any order, and we may cancel an order and refund it where an item is unavailable or where a price has been listed in obvious error.
4. Prices
All prices are shown in South African Rand and are the full price you pay for the item. ForgeFi is not a registered VAT vendor, so no VAT is charged and no VAT invoice is issued. Delivery is charged separately and is shown before you pay. We may change prices at any time, but a change will never affect an order you have already paid for.
5. Discount codes
Discount codes are applied at checkout, cannot be exchanged for cash, and cannot be used after an order has been placed. Unless the code says otherwise, only one code may be used per order. We may withdraw or change a code at any time before you have used it.
6. Payment
Payment is taken at checkout through Yoco, a licensed South African payment provider. Your card details are entered on Yoco systems and are never seen or stored by us. Your order is only confirmed once payment has been successfully authorised. If authorisation fails, no order comes into existence.
7. Delivery and collection
- Door-to-door courier — R110 anywhere in South Africa, typically 2 to 4 working days after dispatch.
- Collection from us in Pinelands — free. Once your order is ready we will email you the collection address and arrange a time. Please do not travel to collect before you have received that email.
We deliver within South Africa only. We do not ship internationally. Delivery timeframes are estimates and begin from dispatch, not from the moment you order. We are not responsible for delays caused by the courier, by incorrect address details you supply, or by circumstances outside our reasonable control.
Risk in the goods passes to you on delivery, or on collection. Please check your parcel on arrival and tell us within 48 hours if anything is damaged or missing.
8. Returns
We accept returns in three situations only: the item arrived damaged, we sent you the wrong item, or we sent you the wrong colour. In each of those cases we replace or refund the item in full and carry every cost, including postage both ways. Tell us within 7 days of delivery.
We do not accept returns for any other reason. In particular we cannot take back an item because you changed your mind or no longer want it, because it was damaged after it reached you through dropping, forcing, cutting, heat or any other misuse, because it has worn through ordinary use, because it has been altered or repaired, or because the colour appears slightly different in person to how it looked on your screen.
Full details, including how to start a return, are on our Delivery and Returns page.
9. Rights that apply by law
The following apply to every online purchase in South Africa, in addition to clause 8, and we honour them in full:
- Section 44 of the Electronic Communications and Transactions Act 25 of 2002 — you may cancel an online purchase within 7 days of delivery without giving a reason. The item must be returned unused and in its original condition and packaging. We refund the price of the item; the cost of returning it is yours and the original delivery charge is not refunded.
- Section 56 of the Consumer Protection Act 68 of 2008 — you have 6 months from delivery to return goods that were defective when they reached you, and to choose a repair, a replacement or a refund. This covers a fault in the item itself, not damage caused by misuse, alteration or normal wear.
10. Refunds
Approved refunds are paid back to the card or account used for the original payment, within 10 working days of us receiving and inspecting the returned item. We cannot refund to a different method.
11. Your account
If you create an account, you are responsible for keeping your password confidential and for everything done through your account. Tell us immediately if you believe someone else has access to it. We may suspend or close an account that is being used fraudulently or abusively.
12. Intellectual property
The ForgeFi name, logo, product designs, photographs, text and the design of this website belong to ForgeFi and are protected by law. You may not copy, reproduce, resell or commercially exploit any of it without our written permission. Buying a product gives you ownership of that physical item and nothing more.
13. Reviews and submissions
If you post a review, you confirm it reflects your own genuine experience and that you have the right to post it. We may remove reviews that are abusive, defamatory, off-topic, or not from a real customer. By posting, you allow us to display your review on the site.
14. Our liability
We are responsible for supplying goods that match their description and are of good quality, and for the rights set out above. We are not liable for indirect or consequential loss, for loss of profit, or for loss arising from use of a product in a way it was not intended. Nothing here excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence.
15. Complaints
If something has gone wrong, email Admin@forgefi.co.za and we will respond within 5 working days. We would always rather resolve a problem directly. If we cannot, you may refer the matter to the National Consumer Commission.
16. Changes to these terms
We may update these terms from time to time. The version that applies to your order is the version published on this page at the moment you placed it.
17. Governing law
These terms are governed by the laws of the Republic of South Africa, and the courts of South Africa have jurisdiction over any dispute arising from them.