Last updated 25 August 2026
Delivery
You choose one of two options at checkout:
- Collect from us in Pinelands — free. Once your order is ready we email you the collection address and arrange a time that suits you. Please wait for that email before travelling.
- Door-to-door courier — R110 to any address in South Africa.
Orders are dispatched within two to three working days. Once dispatched, courier delivery usually takes a further two to four working days depending on your area. Outlying and rural addresses can take slightly longer.
You will receive an email confirming your order, and a second email once it has been dispatched. We deliver within South Africa only and do not ship internationally.
Please make sure your delivery address and contact number are correct at checkout. Redelivery caused by incorrect details supplied to us is charged again at R110.
Check your order when it arrives
Please open and check your order as soon as it reaches you, and tell us within 48 hours if anything is wrong. Photographs help us resolve it quickly.
What we accept returns for
We accept returns in three situations, and only these three:
- The item arrived damaged. Damage that happened in transit, before the item reached you.
- We sent you the wrong item. What arrived is not what you ordered.
- We sent you the wrong colour. The colour or colour combination that arrived is not the one you selected.
In all three cases we replace the item or refund it in full, and we carry every cost. You pay nothing to return it and nothing to receive the replacement. Report it within 7 days of delivery.
What we do not accept returns for
We do not accept a return in any other circumstance. Specifically, we cannot take back an item because:
- You changed your mind, no longer want it, or ordered it by mistake
- It was damaged after it reached you — dropped, forced, pulled apart, cut, bent, exposed to heat, or used in a way it was not intended for
- It has worn through ordinary use over time
- It has been altered, modified, painted, glued or repaired
- The colour looks slightly different in person to how it appeared on your screen, which varies from device to device
- It was bought as a gift and the recipient did not want it
- You sent it back without contacting us first
Items that reach us in any of the above conditions cannot be refunded, and we are not able to return them to you unless you cover the postage.
How to start a return
Email Admin@forgefi.co.za with your order number, which item is affected, and a clear photograph of the problem. We reply within two working days with the return address and instructions. Please do not post anything back before you have heard from us, as unannounced returns cannot be traced to your order.
Refunds
Once we receive and inspect the returned item we confirm the outcome by email. Approved refunds are paid back to the card or account used for the original payment, within 10 working days. We are not able to refund to a different card or account, and we do not offer cash refunds.
Your rights under South African law
Two rights apply to every online purchase in South Africa, and they stand in addition to the above. We have to honour them, and we will:
- Section 44 of the Electronic Communications and Transactions Act gives you 7 days from delivery to cancel an online purchase without giving a reason. The item must come back to us unused and in its original condition and packaging. We refund the price of the item; you pay the cost of returning it, and the original R110 delivery charge is not refunded.
- Section 56 of the Consumer Protection Act gives you 6 months from delivery to return goods that were genuinely defective when they reached you, and to choose a repair, a replacement or a refund. This covers a fault in the item itself. It does not cover damage you caused, misuse, or ordinary wear.
Questions
Anything unclear, ask us at Admin@forgefi.co.za and we will help.